SKIP’S TERMS AND CONDITIONS

Please read these “Terms of Use” carefully as they set out the basis on which you are allowed to use the mobile app (the “App”) and the services, features, content, applications, websites, or widgets (the “Services”) offered by SKIPTICK Group (“SKIPTICK,” “we,” “us” or “our”). If you have any questions about the App or Services, please contact us at [email protected] before registering to use the App or Services.

BY INSTALLING OR OTHERWISE ACCESSING OR USING THE APP OR SERVICES, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF USE AND YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE APP OR SERVICES, AND YOU MUST NOT USE THEM.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU ACKNOWLEDGE THAT (1) DISPUTES ARISING BETWEEN YOU AND SKIPTICK IN CONNECTION WITH THESE TERMS OF USE OR YOUR USE OF THE APP OR SERVICES WILL BE RESOLVED BY BINDING ARBITRATION, AND (2) BY ACCEPTING THESE TERMS OF USE, YOU AND SKIPTICK ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

1. ABOUT US

• 1.1 SKIPTICK comprises various group companies, including SKIPTICK inc LLC (Ottawa, Ontario, Canada), and SKIPTICK LLC (UAE). These Terms of Use are issued on behalf of the SKIPTICK Group so when we mention SKIPTICK, we, us or our in these Terms of Use, we are SKIPTICK inc Canada.
• 1.2 We are a disclosed ticketing agent selling tickets via our Services on behalf of promoters, organizers, managers, artists, and venues of music, entertainment, sports, and similar events (the “Event Partners”).

2. OVERVIEW

• 2.1 Your access to and use of the App and Services is subject to your acceptance and compliance with these Terms of Use.
• 2.2 You must be at least 13 years old to access and use the App and Services. By agreeing to these Terms of Use, you represent and warrant to us that: (a) you are at least 13 years old; (b) you have not previously been suspended or removed from the App or Services; and (c) your registration and use of the App and Services are in compliance with any and all applicable laws and regulations.
• 2.3 We may change these Terms of Use or any part of them, from time to time without prior notice other than as required by applicable law so please check our website at www.skiptick.com from time to time for any updates to them to ensure that you are happy with any changes. Where required by applicable law or at our discretion, we will provide notice of such changes at least 30 days before the amendment comes into effect, setting out the new clause only, or the amended clause and the clause as it read formerly, and the date of the coming into force of the amendment. You may refuse the amendment and rescind, or cancel your agreement with us without cost, penalty, or cancellation indemnity. Revised versions of the Terms of Use will be effective upon posting to the appropriate locations in the App and on the Services (or where required on the date stated in the notice) unless we expressly specify otherwise in writing. You will be deemed to have accepted all changes to these Terms of Use if you use any portion of the App or Services after the updated version has been posted as described above. Except as expressly permitted in this Section, these Terms of Use may be amended only by a written agreement signed by authorized representatives of the parties to these Terms of Use. Disputes arising under these Terms of Use will be resolved in accordance with the version of these Terms of Use that was in effect at the time the dispute arose.
• 2.4 By using the App or Services, you agree that SKIPTICK and those acting on its behalf may send you text (SMS) messages at the cell phone number you provide to us. Message and data rates apply. You understand and agree that these messages may be sent using an automatic telephone dialing system, may be deemed marketing under applicable law, and that your agreement to receive text messages is not a condition of any purchase or service offered by us. You may opt out of receiving text messaging, but this will cause a loss of functionality and the ability to purchase tickets and get invites from friends.

3. GENERAL SERVICE DESCRIPTION

• 3.1 The Services enable you to acquire tickets for events, providing you with entry into venues and other establishments. We make available tickets on behalf of third-party event partners (“Event Partners”) who are not connected in any way with SKIPTICK. When you purchase a ticket you obtain a right to attend the event as granted by the Event Partner, as further described in our Purchase Terms. The third-party Event Partners are responsible to you for the relevant events, and to the fullest extent permitted by law, we are not liable for the event or any actions or inactions of the Event Partners or anything that occurs at any event as further described in Section 6 below.
• 3.2 The Services allow you to register an account that is specific to you. To provide you with access to the App and the Services, we must collect, process and store certain data, which we will do in accordance with our Privacy Policy.
• 3.3 The App will also provide you with gig, competition, product, and event recommendations based on your preferences, musical tastes, purchase history, and what events people like you are going to. These recommendations will be shown to you via the Discovery page in the App. You can also buy tickets and products, or share events, music, or product recommendations with your friends on Facebook and other social media.
• 3.4 We may, from time to time, update the App and the Services to provide additional functionality or services to you, or to carry out any maintenance or upgrades to existing functionality, and we can do so without any notice or liability to you.
• 3.5 Tickets purchased through the Services will be subject to our Purchase Terms as well as any additional terms and conditions provided to you by the Event Partner(s) and the venue of the event, and you acknowledge and agree that we are not a party to such additional terms and conditions. Entry to an event will be in accordance with the rules and regulations of the Event Partner(s) and venue of the event.

4. PROPRIETARY RIGHTS AND LICENSES

• 4.1 As between you and SKIPTICK, all portions and components of the App and Services are owned solely by SKIPTICK inc. Without limiting the foregoing, the visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the App and Services (“Materials”) provided by SKIPTICK are protected by intellectual property and other laws, and all Materials included in the App and Services are the property of SKIPTICK or its third-party licensors. Further, the SKIPTICK trademarks, service marks, and logos (collectively, the “SKIPTICK Trademarks”) used and displayed on the App or Services are SKIPTICK’s registered and/or unregistered trademarks or service marks. The SKIPTICK wordmark and our logo are registered trademarks and must not be used in any way without our express prior written consent. Any other product and service names located on the App or Services may be trademarks or service marks owned by third parties (collectively with the SKIPTICK Trademarks, the “Trademarks”). Except as otherwise permitted by law, you may not use the Trademarks to disparage SKIPTICK or the applicable third party, SKIPTICK’s or a third party’s products or services, or in any manner (using commercially reasonable judgment) that may damage any goodwill in the Trademarks. You may not use any Trademarks as part of a link to or from any website without SKIPTICK’s prior express written consent. All goodwill generated from the use of any SKIPTICK Trademark enures solely to SKIPTICK’s benefit.
• 4.2 Subject to your complete and ongoing compliance with these Terms of Use, SKIPTICK grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to (a) install and use one object code copy of the App on a mobile device that you own or control; and (b) access and use the App and the Services, all in accordance with these Terms of Use.
• 4.3 Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, or publicly perform the App or Services; (b) make modifications to the App or Services; or (c) interfere with or circumvent any feature of the App or Services, including any security or access control mechanism. If you are prohibited under applicable law from using the App or Services, you may not use it.
• 4.4 If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the App or Services (“Feedback”), then you hereby grant SKIPTICK an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose without any restrictions, including to improve the App and/or Services and create other products and services. Further, you waive any moral rights you have in such Feedback.
• 4.5 All rights that we do not expressly grant to you in this Section 4 we hereby reserve, and we do not grant any implied licenses to you in these Terms of Use under any theory.

5. USER CONTENT AND NOTIFICATION OF INFRINGING CONTENT

• 5.2. You retain copyright and any other proprietary rights that you may hold in any User Content that you post to the App or Services subject to the rights that you grant in these Terms of Use.
• 5.3. If you post User Content to the App or Services, then you hereby grant to SKIPTICK a worldwide, non-exclusive, transferable, and royalty-free right and license to host, store, transmit, reproduce, distribute, create derivative works from, translate, edit, modify, publicly perform and display and otherwise use and exploit your User Content, in any media now known or later created, for any purpose, including without limitation to provide, improve, advertise, promote and market the App or Services and SKIPTICK’s business. Further, you waive any moral rights you have in such User Content.
• 5.4. You are solely responsible for your User Content and the consequences of Posting User Content on the App or Services. By Posting User Content on the App or Services, you affirm, represent, and warrant that: (a) you are the creator and owner of, or have the necessary licenses, rights, consents, and permissions, to use, and to authorize SKIPTICK, and those authorized by us, to use, your User Content as desirable to exercise the licenses granted by you in this Section; and (b) your User Content, and the use of your User Content as contemplated by these Terms of Use, does not and will not: (i) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) constitute Objectionable Content (defined below); or (iii) cause SKIPTICK to violate any law or regulation.
• 5.5. We are under no obligation to edit or control User Content that you or other users Post on the App or Services and will not be in any way responsible or liable for User Content. SKIPTICK may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms of Use or is otherwise objectionable, such as, without limitation, User Content that SKIPTICK determines is or could be interpreted to be infringing, defamatory or otherwise unlawful, harmful, threatening, abusive, harassing, vulgar, offensive, obscene, pornographic, hateful, or promoting illegal activity, discrimination, bigotry or racism (collectively, “Objectionable Content”). You agree to waive and do waive, any legal or equitable right or remedy you have or may have against SKIPTICK with respect to User Content.
• 5.6 If you have an intellectual property rights-related complaint about material posted on the App or Services, you may contact our designated agent at the following address: [email protected] SKIPTICK inc LLC. Any notice alleging that materials hosted by or distributed through the App or Services infringe intellectual property rights must include the following information:

• a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed.
• b) a description of the copyrighted work or other intellectual property that you claim has been infringed.
• c) a description of the material that you claim is infringing and where it is located on the App or Services.
• d) your address, telephone number, and email address.
• e) a statement by you that you have a good faith belief that the use of the materials on the App or Services of which you are complaining is not authorized by the copyright owner, its agent, or the law.
• f) A statement by you that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

6. LIABILITY AND WARRANTY DISCLAIMERS

THE FOLLOWING TERMS IN THIS SECTION 6 APPLY TO THE FULLEST EXTENT PERMITTED BY LAW:
THE APP AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. ACCORDINGLY, SKIPTICK DISCLAIMS ALL WARRANTIES RELATING TO THE APP AND SERVICES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHTS, AND FITNESS FOR A PARTICULAR PURPOSE (AND INCLUDING, WITHOUT LIMITATION, ANY OF THE FOREGOING APPLICABLE TO ANY PURCHASES MADE ON THE APP OR SERVICES).
IN NO EVENT WILL SKIPTICK OR ANY OF ITS AFFILIATES (“SKIPTICK PARTIES”) BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION RESULTING FROM, OR IN CONNECTION WITH, THE USE OR INABILITY TO USE THE APP OR SERVICES (INCLUDING, WITHOUT LIMITATION, WITH RESPECT TO ANY PURCHASES MADE ON THE APP OR SERVICES), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY AND THE AGGREGATE LIABILITY OF THE SKIPTICK PARTIES TO YOU IS LIMITED TO U.S. $100, EXCEPT AS OTHERWISE EXPRESSLY SPECIFIED IN THE PURCHASE TERMS.
ANY DISPUTE YOU HAVE WITH ANY THIRD PARTY ARISING OUT OF YOUR USE OF THE APP OR SERVICES (INCLUDING, WITHOUT LIMITATION, ANY EVENT PARTNER, VENUE HOST, AND/OR EVENT ATTENDEE), IS DIRECTLY BETWEEN YOU AND SUCH THIRD PARTY, AND YOU IRREVOCABLY RELEASE THE SKIPTICK PARTIES FROM ANY AND ALL CLAIMS, DEMANDS, AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.

7. PRESALES, REMINDERS, SAVED EVENTS, WAITING LISTS AND GROUP PLANS

• 7.1 Certain events will allow you to sign up for a 'reminder' to be notified (via SMS or push notification) when tickets for an event are placed on sale, or to 'save' an event meaning you will be notified (via SMS or push notification) when the event date is approaching and/or if there are only a few tickets remaining for sale. Tickets are sold on a first-come-first-sold basis and you must purchase the tickets in the same manner as any other transaction. You acknowledge that signing up for a presale notification or saving an event, does not guarantee you will successfully purchase a ticket. Presale, reminder, and saved event notifications may also include additional information about the event.
• 7.2 Certain events which have sold out on the Services will allow you to sign up to join a waiting list so that if additional tickets become available via the Services or if a new show becomes available for that same event (for example, if the artist adds an extra date), you may be given the opportunity (via SMS, email, and/or push notification) to purchase a ticket via the Services. Users that have already purchased a ticket for a sold-out event may also be given the opportunity to offer their ticket for sale via the waiting list. Please see Clauses 6 and 7 of our Purchase Terms for further information and the applicable terms.

8. USER CONDUCT

• 8.1 You agree not to use the App and Services for any purpose prohibited by these Terms of Use or applicable law. You are solely responsible for all of your activities in connection with the App and Services, including any activities undertaken on your account described below.
• 8.2 You will need to register an account in order to purchase a ticket or other item or to access certain features. When registering an account, you will be required to provide certain information to use as further described in the Privacy Policy. You agree to provide us with accurate and up-to-date information as requested when registering your account, and you agree to update your details promptly if there are any changes. In the event that you do not provide or update such information, or we have reasonable grounds to suspect that you have not provided or updated such information, we shall have the right, in our sole and absolute discretion, to disable your account and prevent you from using the Services, or any such features or portions of the Services. It is your responsibility to keep your account password confidential and secure. In the event that your username or password is used without your consent or that you discover any other breach of security, you agree to promptly notify us using the contact information below. We are not responsible for your failure to comply with this clause, or for any delay in shutting down your account after you have reported a breach of security to us. You are solely responsible for any and all activities which occur under your user Account.
• 8.3 In order to use the Services or App and Website, you must have a compatible mobile device, access to the Internet, mobile messaging, and data services. Fees and charges may apply to your use of the Internet or mobile messaging services. You agree that you are responsible for any such fees or charges where these apply.
• 8.4 You also agree that you will not attempt to, or assist any third party in attempting to, do any of the following:
  • Interfere or attempt to interfere with the proper functioning of the App or the Services or disrupt the operations or breach the security of the App or the Services;
  • Reproduce, duplicate, copy, sell, resell, remove, modify, or exploit the App, the Services, or their content or software in any way, except as expressly provided in these Terms of Use;
  • Use software, devices, or other manual or automated processes to "crawl" any page of our website, App, or Services, including but not limited to any use of any scripts or web crawlers;
  • Post any Objectionable Content on the App or Services; and
  • Use the App or Services in any way that is fraudulent or illegal or that violates these Terms of Use.
• 8.5 We reserve the right to cancel any transaction or remove, suspend, edit or modify your access to the App and the Services at our discretion if we have reason to believe you have used the App or the Services in contravention of these Terms of Use. Any and all ticket(s) purchased as part of such transaction will be void.
• 8.6 If you or any third party is aware of any breach of these Terms of Use which could potentially damage or infringe our property, protectable rights, or interests, you should immediately contact SKIPTICK via email at [email protected] with details of the alleged infringement.

9. TERM, AND CLOSING OR TERMINATING YOUR ACCOUNT

• 9.1 These Terms of Use commence from the first date that you access and or use the App or Services until the time that these Terms of Use are terminated by you or SKIPTICK. There is no minimum time period for when these Terms of Use will be in effect.
• 9.2 You can uninstall the App at any time, using the functionality within the App or your mobile device. Please note though that deleting the App will not automatically result in the closure of your account. To close your account, please email us at [email protected]. Once you uninstall the App, close your related account, and cease all use of the Services, these Terms of Use will terminate.
• 9.3 We reserve the right to suspend or terminate your account, terminate these Terms of Use, or remove, suspend, edit, or modify the App or the Services at any time and at our convenience by providing notice to you.
• 9.4 In the event of any termination of these Terms of Use, the following Sections will survive 2.2, 2.3, 2.4, 4.1, 4.3, 4.4, 4.5, 5, 6, 8, 9.4, 10, 11, 12.2, 12.3 and all defined terms used therein.

10. THIRD-PARTY CONTENT AND SERVICES

• 10.1 The App and Services may integrate with social networking platforms (such as Facebook), music streaming platforms (such as Spotify), and other third-party applications (such as seats.io). Your use of any integrated applications will be subject to those third parties’ terms of use and their privacy policies.
• 10.2 When you access third-party websites or applications from the App or Services you do so at your own risk. Any third-party websites or applications are outside of our control, and we are not responsible for the content, functions, accuracy, legality, appropriateness, or any other aspect of such websites or applications.
• 10.3 Sometimes SKIPTICK may request additional permissions related to the settings on your mobile device, such as accessing your location, detecting your device ID, or enabling push notifications in order to carry out certain actions or allow you to enjoy certain features. If you choose not to give us the necessary permissions, then you may not be able to access all the features and functions of the App.

11. DISPUTE RESOLUTION

This Section 11 applies to the fullest extent permitted by applicable law, and does not apply to individuals resident in the province of Quebec.

• 11.1 In the interest of resolving disputes between you and SKIPTICK in the most expedient and cost-effective manner, you and SKIPTICK agree that any dispute arising out of or in any way related to these Terms of Use or your use of the App or Services will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Terms of Use or your use of the App or Services, whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms of Use. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS OF USE, YOU AND SKIPTICK ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE TERMS OF USE SHALL BE SUBJECT TO AND GOVERNED BY THE UNITED STATES FEDERAL ARBITRATION ACT.
• 11.2 Notwithstanding Section 11.1 above, nothing in these Terms of Use will be deemed to waive, preclude or otherwise limit the right of either party to:
  • (a) bring an individual action in small claims court;
  • (b) pursue enforcement action through the applicable federal, state/provincial/territorial, or local agency if that action is available;
  • (c) seek injunctive relief in aid of arbitration from a court of competent jurisdiction;
  • (d) file a suit in a court of law to address an intellectual property infringement claim.
• 11.3 Any arbitration between you and SKIPTICK will be governed by the Canada Commercial Arbitration Act.
• 11.4 YOU AND SKIPTICK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and SKIPTICK agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
• 11.5 Except as otherwise provided in these Terms of Use, if SKIPTICK makes any future change to this arbitration provision, other than a change to SKIPTICK’s address for Notice, you may reject the change by sending us written notice within 30 days of the change to SKIPTICK’s address for Notice, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and SKIPTICK.
• 11.6 If Section 11.5 above is found to be unenforceable or if the entirety of this Section 11 is found to be unenforceable, then the entirety of this Section 11 will be null and void, and, in that case, the parties agree that the exclusive jurisdiction and venue described in Section 12.2 will govern any action arising out of or related to these Terms of Use.

12. GENERAL

• 12.1 If you have any complaint about the App or Services, you should contact our customer services department at the following email: [email protected].
• 12.2 For users who are not individuals resident in the province of Quebec, these Terms of Use are governed by the internal substantive laws of the Province of Ontario without respect to its conflict of laws provisions. You and SKIPTICK submit to the personal and exclusive jurisdiction of the state courts and federal courts located within the Province of Ontario for the resolution of any lawsuit or court proceeding permitted under these Terms.
• 12.3 You agree that no joint venture, partnership, employment or agency relationship exists between you and SKIPTICK as a result of these Terms of Use or use of the App or Services. If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision will not affect the validity of the remaining provisions of these Terms of Use, which will remain in full force and effect. Failure of SKIPTICK to act on or enforce any provision of these Terms of Use will not be construed as a waiver of that provision or any other provision in these Terms of Use. No waiver will be effective against SKIPTICK unless made in writing, and no such waiver will be construed as a waiver in any other or subsequent instance. These Terms of Use, together with the Privacy Policy and Purchase Terms, constitute the entire agreement between you and SKIPTICK with respect to the subject matter of such documents and supersede all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter therein. The Section headings in these Terms of Use are provided merely for convenience and will not be given any legal import. These Terms of Use will inure to the benefit of our successors and assigns. You may not assign these Terms of Use or any of the rights or licenses granted hereunder, directly, or indirectly, without the prior express written consent of SKIPTICK. These Terms of Use create no third-party beneficiaries.
• 12.4 By using the App or Services, you consent to receive certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications we send to you electronically will satisfy any legal communication requirements, including those communications being in writing.

13. NOTICE REGARDING APPLE

• (a) product liability claims;
• (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; or
• (c) claims arising under consumer protection or similar legislation.

• (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and
• (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

14. CONTACT US

You may contact us at: [email protected]